Service · 24/7 Support
If something breaks at 11 PM, we're already on it.
Real humans on every channel — Slack, phone, in-app. Median first response under 4 minutes. SLA-backed for emergencies. Same team that builds your stack supports it.
Reach us
Whichever channel you'd reach for first.
Shared Slack channel
Your team + ours. Live conversation, screenshots, video clips. Median 4-min reply.
Phone & SMS
Direct line for urgent issues. Page on-call after-hours and on weekends.
In-app help
Click '?' anywhere in the product. We see context — page, account, AI agent state.
Status page
Subscribe to incidents and planned maintenance. Public uptime history.
Quarterly reviews
Account team books a 60-min business review every quarter. Hard numbers, what to push next.
Compliance hotline
Dedicated escalation for TCPA, state filings, and carrier-related issues.
SLAs by tier
Solo plan
8h
first response
Email, in-app
M–F business hours
Growth plan
1h
first response
Slack + email + in-app
M–Sun, 7 AM – 11 PM local
Agency plan
15min
first response
Slack + phone + in-app
24/7/365, on-call paged
Last 30 days
3m 12s
median first response
99.97%
platform uptime
94
NPS · support team
0
unresolved P1 incidents